Mobissimo

United Airlines broke a passenger's guitar a while back and he took matters into his own hands, singing about it YouTube, causing a PR fiasco for United.  He was en route to talk about customer service when United lost his luggage.

After famously breaking his guitar, United Airlines has managed to cause further trouble for David Carroll by losing his luggage — just as the Canadian singer-songwriter was en route to deliver a speech about customer service.

RightNow Technologies, a company that creates customer service software, had hired Carroll to deliver a keynote speech this week at its conference in Colorado Springs, about 100 kilometres southeast of Denver.